Our Business Communications courses come in three grades:
–Foundation
–Professional
–Advanced.
Choose the language and soft skills balance for your course, and select the soft skills modules.
Combine flexibility, structure and measurability with graded syllabuses, placement testing and assessment.
The Foundation Business Communications Course is the entry point for many of our multinational and SME clients.
The course consists of a comprehensive, graded language syllabus alongside three
Foundation soft skills modules.
Foundation One
(CEF Level A2.1)
Foundation Two
(CEF Level A2.2- B1.1)
The Foundation course has a strong focus on Business English language. There are considerable sessions on English grammar as well as vocabulary buiding and phonology modules.
This course is aimed at elementary and pre intermediate learners of English. By the end of this course, participants should be able to progress to Professional level Business Communications.
The meta language of English: understanding grammar terms and their use in English.
Present Simple: Describing facts and routines. Using auxiliary verbs in the negative and question forms of the present tense.
Present Continuous: Talking about current, temporary and future actions.
Modal Verbs: Talking about rules at work, and describing abilities. Making requests and using modal verbs for politeness.
Past Simple: Talking about past actions.
Talking about the future: Using will/ going to and present continuous.
Nouns: A brief guide to noun forms and the difference between countable and uncountable nouns.
The English articles (a/an and the).
Prepositions: An overview of one of the most commmon areas of confusion in English.
WRITING
- Foundation Emails and Letters
BUSINESS
- Telephone Skills
- Meetings and Discussions
EXECUTIVE
- Essential Communication Skills
- Present with Confidence
CULTURAL
- Frontline Customer Service
The Professional Business Communications Course assumes a higher level of English proficiency, allowing more time to be spent practising soft skills.
Here you can choose from four professional or foundation level soft skills modules.
Professional One
(CEF Level B1.2)
Professional Two
(CEF Level B2.1)
This course is aimed at intermediate and upper intermediate level English speakers. With a blend of language and soft skills imput, this course is guaranteed to improve participants spoken and written communication skills.
There are also sessions on Malaysian English and phonology to complement the grammar and skills syllabus. By the end of this course, participants should be ready to take the advanced level course.
Question forms: open ,closed and probing question forms.
Present Perfect and Past Simple: Discovering the difference between finished actions and actions which relate to the present.
Malaysian English: A guide to the features of Malaysian English and some of the common errors which are made.
Active and Passive Voice: The difference in form, meaning and use of the active and passive voice in English.
Nouns revisited: A more in depth look at noun forms and articles.
WRITING
- Ultimate Email Writing
- Persuasive Writing
- The Exact Minutes
- Expert Report Writing
- Technical Reports
- Powerful Proposals
BUSINESS
- Dealing with Difficult People
- The Exceptional Presenter
- Becoming a Team
- Creative Thinking
EXECUTIVE
– Dealing with Difficult People
– Presentation Skills
– Teamwork
– Creative Thinking
CULTURAL
- Professional Customer Service
- Socialising and Networking
- Service Recovery
- Cross-Cultural Training for Malaysians
The advanced course packs in six skills modules of your choice, alongside an advanced language syllabus.
Trainers focus on soft skills and emerging language issues that arise during sessions.
This is a fast moving, soft-skills oriented course with language help where needed.
CEF Level
(B2.2 and above)
This course is designed for participants with advanced or pre advanced level English. There is a strong focus on soft skills training with a few higher level language points.
By the end of this course, participants should have a strong idea of their communication style and skills. They may select a range of soft skills workshops to focus in more detail on.
Colloquial English: The use of idioms and phrasal verbs.
Relative clauses: defining and non defining relative clauses.
Conditional sentences: conditions in negotiating and hypothesising.
WRITING
- Copywriting
- Exceptional Speech Writing
BUSINESS
- Assertive Communication
- Emotional Intelligence
- Communicating across Styles
- Leadership into Practice
- Win-Win Negotiations
- Make that Sale!
EXECUTIVE
- Visual Storytelling
- Communicate with Purpose
CULTURAL
- Successful Speeches
- Leading and Managing with CQ
- Strategy Essentials