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BUSINESS WRITING

EMAILS MADE EASY

Make writing emails the highlight of your communication skills
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for anyone who wants to create a more professional impression of themselves and their organisation by writing in a dynamic and competent way. The workshop will involve lots of opportunities for individual and group writing.
transform your email writing with our simple process
create a positive impression with your reader by using set phrases and the right tone
write with greater accuracy and professionalism

LEARNING POINTS

  • Use a simple process to ensure they achieve their communication goals
  • Apply basic email etiquette
  • Adapt their written style for their audience
  • Structure their emails more effectively
  • Write appropriate subject headings
  • Use professionally worded opening sentences
  • Adopt a professional tone and style
  • Use a range of email set phrases and fixed expressions
  • Use both formally and informal styles confidently
  • Use an appropriate closing
  • Edit and review their emails

METHODOLOGY

Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

STRUCTURE

1.    The Writing Process
A little process goes a long way in business writing. Examine Mango’s unique approach to business writing and find out how you can achieve your objective every time. Explore an end-to-end approach from planning through to reviewing.

2.    Your Reader
Learn how to profile your reader and brush up on email etiquette. Discover how to profile your reader based on power, relationship, culture and context. Learn how to empathize with your reader and their understanding of the context.

3.    Opening & Closing
Explores the importance of opening an email effectively by writing an appropriate opening sentence. Participants will learn how to form simple but impactful opening sentences. Explores how to close the right way with the right tone.

4.    Tone and Style
Discover the difference between formal and informal emails. Examine the difference between warm, neutral and cold tone. Find out the difference between modern and old-fashioned styles of email writing.

5.    Review
Examine how to effectively review emails and weed out common grammar errors and vocabulary mistakes. Leverage technology and software to help proof and evaluate emails.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
Hours of operation
Monday - Friday 9.00 - 19.00