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mango x shiels ai: advanced ai training

Advanced Copilot Skills

Go beyond the chat window. Master the art of grounding Copilot in your data to drive precision, speed, and safety in your daily work
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

Licensed users in Front Office, Operations, and Planning who know the basics but want to stop "playing" with Copilot and start using it to clear their actual workload.
Truthful AI: Teach Copilot to use your files and messages for accurate outputs
Copilot in the Office: Know which Copilot app to use for fastest, most efficient work
Enterprise-Grade Safety: Apply strict data-protection steps so Copilot avoids exposing sensitive information
Prompt Mastery: Use advanced prompts to turn complex inputs into polished, useful deliverables

LEARNING POINTS

  • Master the "Safety Reflex": Internalise the habit of stripping sensitive data (PII) before prompting, ensuring compliance without slowing down.
  • Triage Your Inbox: Use Copilot in Outlook not just to summarise, but to extract specific action items, sentiment, and deadlines from messy email threads.
  • Intelligent Recap: Stop taking minutes. Use Copilot in Teams to query meeting transcripts for specific decisions, open questions, and assigned tasks.
  • Synthesise, Don't Just Create: Learn to use Copilot in Word and Excel to combine data from multiple sources (e.g., "Draft a report based on this email and that file") to create first drafts instantly.
  • Role-Specific Workflows: Build a personal library of prompts tailored to your specific function, whether that’s client summaries (Front Office) or discrepancy checks (Ops).

METHODOLOGY

This workshop immerses learners in the AI-first organisation. We simulate a workday where participants must use Copilot across Outlook, Teams, and Word to complete relevant tasks using provided synthetic special data sets. The session then transitions into a real world lab, where users apply these intermediate skills to their own sanitised to-do lists, ensuring they leave with less work than they arrived with.

STRUCTURE

1. The Architecture of Trust
Go beneath the hood to understand how Copilot retrieves and processes your organisational data. Master the "Safety Reflex" to instinctively sanitise PII and confidential information, ensuring every prompt is compliant and every output is fact-based and free of hallucinations.

2. Office with AI Fluency
Stop treating Copilot as a chatbot and start treating it as a productivity engine. Master the specific utility of each Office app to build seamless, high-speed workflows that move data between apps instantly.

3. Advanced Prompt Engineering
Move beyond simple queries. Learn to "stack" prompts and chain commands to handle complex logic, such as converting raw meeting transcripts into structured client deliverables or turning data sets into reports without losing key information.

4. Real World Labs
Transition from experimentation to execution. Apply your new skills to a live, sanitised to-do list to clear an actual backlog during the session. Build and refine a "Personal Prompt Library" tailored to your specific role to automate recurring tasks permanently.

Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING AND CONSULTANCY SDN BHD
E-13-13-A PLAZA MONT KIARA,
NO. 2 JALAN KIARA,
50480 KUALA LUMPUR,
MALAYSIA
Phone
+60 (0)3 6419 1828
E-mail
info@mangotraining.com
Hours of operation
Monday - Friday 9.00 - 19.00