COLLABORATIVE CONFLICT MANAGEMENT: HAVING DIFFICULT CONVERSATIONS
When avoided or done
improperly, difficult conversations can lead to loss of relationships,
increased stress, poor team cohesion, and many other problems at work. This
workshop will teach your staff how to have
difficult conversations that are collaborative, constructive, and help solve
underlying problems. Participants will be walked through the importance of
having these conversations, when or when not to have them, how to begin, listen
empathetically, and finally how to control and express their emotions.