COLLABORATIVE CONFLICT MANAGEMENT: HAVING DIFFICULT CONVERSATIONS

When avoided or done improperly, difficult conversations can lead to loss of relationships, increased stress, poor team cohesion, and many other problems at work. This workshop will teach your staff how to have difficult conversations that are collaborative, constructive, and help solve underlying problems. Participants will be walked through the importance of having these conversations, when or when not to have them, how to begin, listen empathetically, and finally how to control and express their emotions.