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COMMUNICATIONS

COMMUNICATE
WITH PURPOSE

Get results with the powerful and effective listening and speaking skills.
INSTRUCTOR LED
FACE TO FACE OR ONLINE

MODULES

HOURS
LEARNING METRICS
ASSESSED & GRADED

WHO SHOULD TAKE THIS WORKSHOP?

This workshop is designed for people who want to get the best results from important communication. Explore how to use comprehensive planning to ensure that you get the best results.


LEARN THE SKILLS BEHIND SUCCESSFUL interactionS
GET THE RESPONSE YOU WANT
plan important communication

LEARNING POINTS

  • Apply a comprehensive communication process
  • Use an outcome matrix to ensure they achieve their communication purpose
  • Learn how to empathize with their audience and understand their needs and expectations
  • Choose the right time and channel to communicate your message
  • Switch between direct and indirect communication Overcome potential barriers and blocks to communication
  • Select the right way to package and structure their message
  • Use deep listening techniques
  • Anticipate objections and blockers
  • Recover from misunderstandings
  • Use emotion to persuade and inspire action.

    METHODOLOGY

    Training with Mango maximises action and interaction, blending individual and group exercises. Participants master key concepts through role plays, games, quizzes, case studies, discussions and reflective sessions

    STRUCTURE

    1.    Relationships
    Explore a comprehensive communication plan to ensure that you reach your communication goals. Discover how to use an outcome matrix to clarify your purpose and ensure you achieve your goals.  

    2.    Audience
    Explore how to tailor your communication based on your audience. Discover the impact of power, personality, communication style and culture on the way that you communicate. Discover how to communicate across cultures.

    3.    Sending the Message
    Learn how to select the right time and channels to communicate. Discover how to structure and frame any message to have maximum impact. Decide what language to use and whether to use direct or indirect communication styles.   

    4.    Overcoming Barriers
    Explore how to overcome communication barriers and blocks. Learn to anticipate audience objections and questions. Discover how to use deep listening techniques and recover from misunderstandings and how to modify your approach on the fly.

    5.    Persuade in Every Context
    Learn how you can use persuasion based on emotion, logic and credibility. Discover the power of the golden circle and how to communicate from the ‘inside out’. Learn multiple tips to communicate more persuasively.

    Talk to us about your training.

    Contact details

    GET IN TOUCH

    Address
    MANGO TRAINING SDN BHD
    E-13-13-A PLAZA MONT KIARA
    2 JALAN KIARA
    50480 KUALA LUMPUR, MALAYSIA
    Phone
    +60 (0)3 6419 1828
    Hours of operation
    Monday - Friday 9.00 - 19.00