BUSINESS WORKSHOPS

CUSTOMER FOCUS

Master the people skills of customer-focused teams.
Great communications means great business.
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INSTRUCTOR LED
FACE TO FACE OR ONLINE

WORKSHOPS

HOURS
LEARNING METRICS
ASSESSED & GRADED
LEVEL 1

ACCENT MODIFICATION

Master pronouniciation and word stress for authenticity and clarity.
LEVEL 2

SOLUTION-FOCUSED LIVE CHAT

Learn to build rapport, understand problems, and close positively.
LEVEL 3

DEVELOPING A SERVICE MINDSET

Understand customer journeys, pain points and moments of truth.

BUSINESS COMMUNICATIONS

FRONTLINE CUSTOMER SERVICE

Open and close communications, recover broken relations and turn customers into advocates.
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HANDLING COMPLAINTS

Use active listening, empathic techniques and practical strategies to resolve complaints.
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UPSELLING FOR
CUSTOMER SERVICE

Leverage  your customer base with powerful sales techniques.

FRUITFUL TRAINING

INTERACTIVE

Training with Mango is engaging and fun with quizzes, games, role plays and discussion sessions.

CUSTOMISED

Talk to us about tailoring training to your business needs.

REGIONAL EXPERTISE

Our instructors cultural expertise ensures a relaxed learning environment.

METRICS

Assess your team's progress with our detailed learning metrics. Contact us to find out more.
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Talk to us about your training.

Contact details

GET IN TOUCH

Address
MANGO TRAINING SDN BHD
E-13-13-A PLAZA MONT KIARA
2 JALAN KIARA
50480 KUALA LUMPUR, MALAYSIA
Phone
+60 (0)3 6419 1828
Hours of operation
Monday - Friday 9.00 - 19.00